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Collaboration for an Open311 Standard
Contents |
General 311 Information
Technical Specifications
311 Information by City
311 Applications
- FixMyStreet (UK) (source code)
- FixMyStreet.ca (Canada) (source code)
- Ushahidi (Global) (source code)
- Verbeterdebuurt (Netherlands)
- Stop Overlast (Netherlands)
- Niet Ok (Netherlands)
- SeeClickFix and iPhone app (United States)
- CitySourced (United States)
- How's My Street
- Ushahidi (source code)
- GeoTrac (source code)
- FixCity (source code)
- It's Buggered - (Australia) demo/experiment
Applications using email, twitter, flickr, etc
- FixCity can also pull in reports from Twitter, Email, and SeeClickFix
- Peoples311 (New York, but not limited) - this uses the 311 flickr pool
- 311 Universal (Many North American cities) - iPhone app that sends reports via existing city 311 email addresses
- Snap311 (NYC) - app that accepts reports via an email address.
- DIY Democracy - iPhone app
- PotholeSnitch - iPhone app
City Integrated
- DC 311 Facebook and iPhone app (Washington D.C.)
- 311 Pix iPhone App direct app store link (New York City)
- Citizen Connect iPhone App direct app store link (Boston)
- iBurgh iPhone App direct app store link (Pittsburgh)
- CitySourced iPhone App direct app store link (San Jose)
- Citizen Reports iPhone App direct app store link (Portland)
Washington D.C. 311 Apps from Apps for Democracy
- DC 311 Facebook and iPhone app
- FixMyCityDC (source code)
- Vacant DC (source code)
- SeeClickFix DC
- Easy 311
311 Services
Open Source
Software as a Service
Enterprise Solutions
- Lagan311 (Boston, San Francisco, Minneapolis, Oakland)
- Oracle-Siebel (NYC, Kansas City, Denver, Albuquerque, etc) more info
- Motorola (Washington D.C., Miami-Dade, Calgary, Chicago, Baltimore, Dallas, Houston, Austin, San Jose)
- Microsoft CRM (Birmingham)
- GovQA
- Affiliated Computer Services
More listed on Dispatch Magazine:
- ActiveGovernment - their software solutions provide 311 contact centers and support and citizen service management tools, as well as automated payment management and web content management.
- AINS System 311 - Markets fully integrated, web-based, workflow-driven, case management system for handling citizen complaints and requests for information.
- Publisafe - markets 311 Reports for handling 311 calls and related incidents
- QScend Technologies Inc. - software for handling 311 call events
Telephony
Global Efforts
- Andrius Kulikauskas of Worknets is organizing an online Help Room for people to get help on any matter and also to organize global teams for commercial work. Our most outstanding achievement so far was the Pyramid of Peace, organizing 100 peacemakers on-the-ground and 100 online assistants to avert genocide in Kenya in 2008.
- Ushahidi - a platform that crowdsources crisis information. Allowing anyone to submit crisis information through text messaging using a mobile phone, email or web form.
- SwiftApp - The SwiftRiver project expands Twitter Vote Report into a toolkit for crowdsouring specific types of data (such as wait times at polling stations) so that it can be reused in other applications and visualizations
SMS Platforms
Open311 Discussion & Documentation from Around the Web
Events
Outreach
- Open311Pitch: A resource for champions of Open 311
Ideas for 311 Usage
- Usage and analysis ideas from the DevCamp
311 White Papers
- 311: The Next Wave - Nine Imperatives For Leadership of 311-Enabled Government - Harvard 2008
- Call 311: Connecting Citizens to Local Government - Customer Service and 311/CRM Technology in Local Governments: Lessons on Connecting with Citizens - ICMA 2008
Wiki Information
- Consult the User's Guide for information on using the wiki software.
- MediaWiki FAQ
