Usage and analysis ideas
Brainstorm / Visualization / Analysis / Data Usage Breakout Session
Future-looking discussion of advanced applications for 311 services. The assumption is that the data (including near-realtime data) is available from the 311 system.
- Digg style prioritization service, reputation layer optional
- blame.us - who’s responsible, accountable - chain of blame for problems - and who can fix this?
- Public SR history - surfacing history of SR (and the related entities)
- Noisescore - realtime reporting of decibel levels
- Open Geo Stack - for the city (SaaS)
- Activity Streams - social and firehose
- Public Sidebar/ShiftSpace/OpenLayers - map layer
- Heart.us - neighborhoods competing to care the most about the neighborhoods
- .org+.gov matching system
- Hyperlocal dashboard - visualization of everything going on in a several block area
- 311 for engagement - opt-in for hearing about city announcements etc when you contact
- Elected officials visualization
More Notes: Assume: bidirectional comm/lifecycle tracking for SRs
Weighting/reputation for prioritization of requests
- intelligent triaging of dupes; additional permissions based on karma/sincerity
- full history tracking
- reports - information of agency in charge, elected representatives, etc. etc.
- where to cast blame? who is responsible? more importantly, who can *fix* this
Also, public history? ex.: perpetual pothole on the street getting local community to petition service request vs capital project - can 311 help w/ strategic/political decision making (bigger picture)? by making it available to the public open up requests, a more informed public bicycle crash report - case history?
using 311 reports to publicize - state issues
- building political will across jurisdictional boundaries
- sunlighting - seeclickfix examples: CT traintracks
NYC 311 - Analytics
- internal BI system - access to anyone in govt who asks
- star schema - 311 middle - points - building inspection, sewage maintenance
- sensitive data - usually not?
- some of the most useful data for public is the least sensitive
- inspector reporting conditions on the street (telnav input)
- on nyc.gov, but data feeds not available
analytics/visualization if you have the data, being able to slice/query/visualize:
- types of reports, reporters, open requests
- time to resolution, accounting by reporting channel, geography, socio-economic lines etc
- overlaying requests to funding
- view trends over time
City run, publicly available opengeo platform
- annotations, histories ACLs (anecdote)
- privately developed by nyu/columbia urban studies
- deemed classified information post 9/11 (heights etc compiled from public data)
- citymap - security, privacy levels
- not enough resources at the state level to create a unified standard
- counties doing their own stuff based on their own expertise (HAVA compliance)
Timeliness is an issue - is the data propagating? is the entry better (the iPhone app being slowere than the old text only version)
surfacing public activity streams
- PuSH - firehose - stream not dumps
- social - social activity stream (opting in)
- logging in link FB? is that identity - per item basis
- PuSH + Salmon - private conversations back up
- achievements, announcements: pothole fixed thanks to @a @b @c!
- 311 as proxy for how much people care about a neighborhood
- scoring/game dynamics
- prompts behavior (simple numbers, see if it helps or make things worse – unfortunately long term effects)
- aligning social incentives, stats, engagement
- 311 as strategy game, online game
- make it fun?
Civic Sidebar Wikipedia
- Google Sidebar - won’t or can’t respond to.
- Map Layers - shiftspace
- dash style - can there be problems reported passively using mobile sensors