Collaboration for an Open311 Standard

This page is meant to catalog open source projects that are either developed around the Open311 specifications or could be developed to integrate with or serve the specifications.

Contents 1 Open311 1.1 Open311 GeoReport v2 1.1.1 Server Software 1.1.2 Client Applications 1.1.3 Client Libraries (API Wrappers) 1.1.4 Test Suites 1.1.5 Products & Services 1.2 Open311 GeoReport v1 1.2.1 Client Software 1.2.2 Client Libraries (API Wrappers) 2 Other 2.1 Issue Reporting 2.1.1 Mobile Clients 2.1.2 Servers 2.2 Workflow Management 2.3 CRM and Case Management 2.3.1 Geospatial 2.3.2 Non-Spatial 2.4 Telephony 2.5 SMS

Open311

Open311 GeoReport v2

Open source developer resources for the GeoReport v2 specification.

Server Software

Server applications provide an API endpoint and can receive and manage reports.

• uReport Open311 Server. PHP-based Open311 Server & CRM by Bloomington
• GeoReport v2 Server - Python-based middleware/server by Miami-Dade County
• GeoReport v2 Server by Diptanu - Python-based CRM server in early stages of development
• Mark-a-Spot Drupal Distribution. There's also Integration for the older standalone Mark-a-Spot CakePHP code.
• Open311 on Joget. See Blog post. (in development).
• (Deprecated) Open311 API in PHP - raw API with no UI - refer to fms-endpoint and Ushahidi plugin below which have improved this code
• Open311 Plugin for Ushahidi (in development. More background on the Ushahidi wiki)
• FMS-Endpoint Open311 API for FixMyStreet - "fms-endpoint" using Codeigniter PHP - by MySociety (Doesn't require FixMyStreet. Based on two codebases listed above)
• FixMyStreet integration. See FixMyStreet.com/open311 and example of support within a city: Southampton UK
• Shareabouts has planned support in the future.
• I think there may also be some ongoing work for Kajoo integration

Client Applications

Software that interacts with an Open311 server by connecting to an API.

• GeoReporter Open311 iPhone app
• GeoReporter download from the Apple Store
• Open311 Proxy - a PHP/HTML/javascript client that doesn't expose API keys
• Open311 Facebook app
• Open311 Dashboard See the Blog post (in development)
• Open311 Plugin for Ushahidi - can reroute issues from Ushahidi to an external Open311 endpoint.
• OpenBlock is not an Open311 client per se, but can consume and display Open311 reports on a map; see Boston demo

Client Libraries (API Wrappers)

Client libraries make it easier to build client applications that work with the spec.

• PHP by Ronaldo Barbachano at Code for America
• Python by Zach Williams at Code for America
• Ruby Gem by Code for America labs et al (see it on GitHub)
• Node.js by Mark Headd and Ben Sheldon
• C# by Mark Headd
• Clojure by Ryan Briones

Test Suites

Test suites are used to verify that a server is compliant with the specification.

• https://github.com/seeclickfix/open311-validator/ (ruby based, initial release Nov 2011)
• http://github.com/open311/open311-validator-py (python based, not up to date)
• GeoReporter Client can be used to test GeoReport v2 endpoints.
• https://github.com/ryanbriones/open311-api-tests

Products & Services

See also GeoReport v2 Support for products and services.

Open311 GeoReport v1

Client Software

• San Francisco 311 Facebook App by the City of San Francisco (source code on github)

Client Libraries (API Wrappers)

Client libraries make it easier to build client applications that work with the spec.

• PHP Library by Mark Head

Other

These others apps do not currently have built-in support for the Open311 standards, but since they are open source it may be feasible to add-in the necessary API functionality.

Issue Reporting

Mobile Clients

• GeoReport iPhone client, based on Ushahidi client
• FixMyStreet iPhone & Android
• Ushahidi iPhone
• Ushahidi Android
• Ushahidi WinMobile
• Ushahidi j2me
• Oil Reporter Mobile (cross platform - appcelerator)
• Social DC Mobile (iPhone)
• Portland Citizen Reports iPhone and Citizen Reports Android

Servers

• FixMyStreet (Perl)
• FixMyStreet.ca (Django Python)
• GeoTrac (Trac Python)
• FixCity (Django Python)
• Sahana Eden (Web2Py Python)
• FixMyStreet.org.nz (Drupal PHP)
• Ushahidi (Kohana PHP)
• Otro Bache (amf PHP)
• Mark a Spot (Cake PHP)
• Sahana Agasti (Symfony PHP)
• Kajoo (Ruby on Rails)
• Shareabouts (Ruby on Rails)
• FixMyTransport (Ruby on Rails)
• OpenDataKit (Android Java & AppEngine Java)

Workflow Management

• Joget Workflow (Java)

CRM and Case Management

Geospatial

• GeoTrac

Non-Spatial

• https://github.com/shacker/django-todo
• http://civicrm.org/civicase
• http://www.fatfreecrm.com/
• http://eam.calemeam.com/eam/
• http://otrs.org/
• http://sitracker.org/
• http://sourceforge.net/projects/hipergate/
• More at http://www.opensourcehelpdesklist.com/
• More at http://wiki.civiccommons.org/Collaboration_Platforms#Issue_Reporting

Telephony

Voice, IVR, Call Centers, etc

• Standards and services for 311 phone calls
• Speech enabling Open311 with Tropo

• http://www.voip-info.org/wiki/view/asterCRM
• http://fonality.com/trixbox/
• http://code.google.com/p/avaajotalo/
• http://www.webfoundation.org/projects/voices/
• http://blog.tropo.com/2011/08/09/speech-enabling-open311/

SMS

• Slingshot SMS
• Rapid SMS
• Frontline SMS
• GeoChat