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Software

This page is for listing software and systems with features similar to those needed in a 311 CRM or government contact center. See also Cities with Open311 endpoints and Open311 supported apps and developer resources

Issue Reporting Applications

See also Cities with Open311 endpoints and Open311 supported apps and developer resources

City Integrated

See also Cities with Open311 endpoints and Open311 supported apps and developer resources

Multi-City
Washington D.C. 311 Apps from Apps for Democracy
Applications using email, twitter, flickr, etc
  • TweetMy311 TweetMy311 makes it easy to submit 311 service requests using a smart phone and Twitter.
  • FixCity can also pull in reports from Twitter, Email, and SeeClickFix
  • Peoples311 (New York, but not limited) - this uses the 311 flickr pool
  • 311 Universal (Many North American cities) - iPhone app that sends reports via existing city 311 email addresses
  • Snap311 (NYC) - app that accepts reports via an email address.
  • DIY Democracy - iPhone app
  • PotholeSnitch - iPhone app
  • GORequest - Integrations with Twitter, Email, Web, IVR, as well as an iPhone app
  • MuniApps - customizable iPhone application solution for cities, towns, and municipalities
Open Source Clients

See the full page on Open Source

Issue Reporting Services

See also Cities with Open311 endpoints and Open311 supported apps and developer resources

Open Source

See the full page on Open Source

Software as a Service
Enterprise Solutions
  • Lagan311 (Toronto, Boston, San Francisco, Minneapolis, Oakland, Vancouver)
  • Oracle-Siebel (NYC, Kansas City, Denver, Albuquerque, etc) more info
  • Motorola (Washington D.C., Miami-Dade, Calgary, Chicago, Baltimore, Dallas, Houston, Austin, San Jose)
  • Microsoft CRM (Birmingham)
  • GovQA - Comprehensive 311 and Request Tracking for Cities/Counties
  • Affiliated Computer Services
  • Government Outreach - software solutions for 311, citizen relationship management, code enforcement.
  • ActiveGovernment - their software solutions provide 311 contact centers and support and citizen service management tools, as well as automated payment management and web content management.
  • AINS System 311 - Markets fully integrated, web-based, workflow-driven, case management system for handling citizen complaints and requests for information.
  • Publisafe - markets 311 Reports for handling 311 calls and related incidents
  • QScend Technologies Inc. - software for handling 311 call events
  • IntelliGov - (Somerville MA ,Springfield MA, Nashua NH, Wilmington NC, & Washington DC Police Dept.)
  • More listed on Dispatch Magazine
Emergency / Crisis / Disaster Management and Global Efforts
  • Ushahidi - a platform that crowdsources crisis information. Allowing anyone to submit crisis information through text messaging using a mobile phone, email or web form.
  • Sahana - a Free and Open Source Disaster Management system. It is a web based collaboration tool that addresses the common coordination problems during a disaster
  • The Open ISES Project - Open Information Systems for Emergency Services including the Tickets open source Computer Aided Dispatch (CAD) program
  • SwiftApp - The SwiftRiver project expands Twitter Vote Report into a toolkit for crowdsourcing specific types of data (this could be anything from wait times at polling stations to activity during a crisis)
  • See also Crisis Commons and Andrius Kulikauskas’ Help Room
Needs Matching

Apps and developers in varying states of completeness

Software as a Service