Please refer to the NYC Developer Portal for the latest 311 API documentation (https://developer.cityofnewyork.us/api/open311-inquiry) Additionally, NYC will be decommissioning its inquiry API in the Spring of 2014. Users should visit the NYC Developer portal from that point on. Note: some of this content is NYC-specific (such as URLs and Category values). Future updates to the specification will need to have these items separated out. **Use [Inquiry v2 Draft](/Inquiry_v2_Draft "wikilink") to review and add ideas for the next iteration of this proposal and please use the [mailing list](http://lists.open311.org/groups/discuss) for discussion**

HTTP 302 responses (Found/Moved Temporarily) should be accepted and followed by client agents.

Note: NYC’s implementation is case-sensitive.

While it’s not required, please consider registering for NYC’s endpoint to be informed about any updates or changes to their API. Their registration page and more information can be found on nyc.gov

Services

Services are services and information that are offered to the public

The Get Services functionality consists of two methods. The first method, “Get Service List”, retrieves a list of all of the services when invoked. The second method, “Get Service”, retrieves detailed information about the Service requested when invoked.

Get Service List

This method retrieves a list of links to all services and a brief description of each Service. This method takes a category or a type as an optional input. If a category is provided, the list of Services returned will be restricted such that only Services which belong to that category will be included in the response.

URL

http:///services/.

Sample URLs

Inputs

  • category (/type) – a category or type for a Service. If a category is supplied then the list of Services returned will be restricted to Services belonging to this category. The following categories are supported:
Category URL Encoded Value
Transportation, Streets, and Sidewalks Transportation%2C%20Streets%2C%20and%20Sidewalks
Environment and Sanitation Environment%20and%20Sanitation
Property, Buildings and Homes Property%2C%20Buildings%2C%20and%20Homes
Education and Employment Education%20and%20Employment
Business and Finance Business%20and%20Finance
Social Services Social%20Services
Health and Medicine Health%20and%20Medicine
Public Safety and Law Public%20Safety%20and%20Law
Government and Civil Services Government%20and%20Civil%20Services

The following types are supported:

Type URL Encoded Value Description
Top Mobile Services mobile Services selected by the 311 Content Team to be promoted as “Top Services” on the 311 iPhone application. (A service may exist as a top service for a web platform, a mobile platform or both).
Top Web Services web Services selected by the 311 Content Team to be promoted as “Top Services” on the 311 Online Homepage. ( A service may exist as a top service for a web platform, a mobile platform or both).
Facility Finder Services finder 311 Online services that have a Facility Finder functionality embedded on the service’s page.

Response Structure

Field Descriptions

  • id – the unique identifier of the Service record
  • service_name – name of the Service record
  • expiration – the date the Service expires. Expiration will occur at 12:00 AM of the date specified.
  • brief_description – a short description of the Service
20090318-FA993876-13C9-11DE-9981-FA93D1CD8644 Noise Complaint 2011-12-31T23:59:59Z Complaint about excessive noise. [ { "id":"20090318-FA993876-13C9-11DE-9981-FA93D1CD8644", "service_name":"Noise Complaint", "expiration":"2011-12-31T23:59:59Z", "brief_description":"Complaint about excessive noise." } ]

Get Service

This method retrieves detailed information about the Service requested. Services are specified using the Id of the Service.

URL

http:///services/.

Sample URLs

Inputs

  • service_id – the Id of the Service being requested.

Response Structure

Field Descriptions

  • id – the unique identifier of the Service record
  • service_name – the name of the Service record
  • expiration – the date the Service expires. Expiration will occur at 12:00 AM of the date specified.
  • categories – a list of taxonomy categories that the Service belongs to
  • url – the URL that points to the Service on 311 Online
  • brief_description – a short description of the Service
  • description – the detailed description of the Service, cleansed of HTML elements
  • description_html – the detailed description of the Service, contains HTML elements
  • web actions – a list of links or plain text that specify actions available pertaining to a service
  • type – the type of Web Action. Possible values are: “Service Request”, “Link”, and “Literature”
  • label – human readable text label for a web action
  • url – the URL for a Web Action that is a link
2003-07-21-11-45-37_000010083f1c0aa44000a0e7 Home Ownership Kit 2011-12-31T23:59:59Z Property, Buildings & Homes http://www.nyc.gov/apps/311/allServices.htm?requestType=topService&serviceName=Home+Ownership+Kit Get a kit to guide you through the process of becoming a homeowner. The City offers information about becoming a New York City homeowner, including: Lists of affordable homes that are currently accepting applications The steps of the buying process Down payment assistance Homebuyer education training <![CDATA[The City offers information about becoming a New York City homeowner, including:

  • Lists of affordable homes that are currently accepting applications
  • The steps of the buying process
  • Down payment assistance
  • Homebuyer education training
]]>
http://www.nyc.gov/html/hpd/html/buyers/guide.shtml http://www.nyc.gov/download/311/HPD/homeownership-kit.pdf
[ { "id":" 2003-07-21-11-45-37_000010083f1c0aa44000a0e7", "service_name":" Home Ownership Kit", "expiration":"2011-12-31T23:59:59Z", "categories":[ { "category_name":"Property, Buildings & Homes" } ], "url":" http://www.nyc.gov/apps/311/allServices.htm?requestType=topService&serviceName=Home+Ownership+Kit ", "brief_description":" Get a kit to guide you through the process of becoming a homeowner. ", "description":"The City offers information about becoming a New York City homeowner, including: Lists of affordable homes that are currently accepting applications The steps of the buying process Down payment assistance Homebuyer education training", "description_html":" The City offers information about becoming a New York City homeowner, including:

  • Lists of affordable homes that are currently accepting applications
  • The steps of the buying process
  • Down payment assistance
  • Homebuyer education training
", "web_actions":[ { "type":"Link", "label":"Get information about home ownership.", "url":" http://www.nyc.gov/html/hpd/html/buyers/guide.shtml" }, { "type":"Link", "label":"Download the Home Ownership Kit (PDF).", "url":" http://www.nyc.gov/download/311/HPD/homeownership-kit.pdf" } ] } ]

Facilities

Facilities include offices, providers, and recreational locations available to the public.

The Get Facility functionality consists of two methods. The first method, “Get Facility List”, retrieves a list of all of the facilities when invoked. The second method, “Get Facility”, retrieves detailed information about the Facility requested when invoked.

Get Facility List

This method retrieves a list of links to all Facilities and a brief description of each Facility. This method takes a category as an optional input. If a category is provided, the list of Facilities returned will be restricted such that only Facilities of the specified category will be included in the response.

URL

http:///facilities/.

Sample URLs

Inputs

  • category - a category for a Facility. If this argument is supplied then the list of Facilities returned will be restricted to Facilities of this type. The following category values are supported:
Input Value Encoded Input Value
After School Program After%20School%20Program
Beach Beach
Business Solution Center Business%20Solution%20Center
Child Care Center Child%20Care%20Center
Clinic Clinic
Community Board Community%20Board
Cultural Institution Cultural%20Institution
DRIE Enrollment Center DRIE%20Enrollment%20Center
DSNY Garage DSNY%20Garage
EITC Assistance Center EITC%20Assistance%20Center
Financial Education Site Financial%20Education%20Site
Food Provider Food%20Provider
Food Stamp Center Food%20Stamp%20Center
Golf Golf
Green Market Green%20Market
HomeBase Site HomeBase%20Site
Hospital Hospital
Immigrant Service Provider Immigrant%20Service%20Provider
Jail Release Services Jail%20Release%20Services
Library Library
Medicaid Office Medicaid%20Office
Medicare Drug Counseling Medicare%20Drug%20Counseling
Municipal Parking Facility Municipal%20Parking%20Facility
Non-Profit Organization Non-Profit%20Organization
Nurse Home Visiting Program Nurse%20Home%20Visiting%20Program
Park Park
Pool Pool
Precinct Precinct
Quit Smoking Clinic Quit%20Smoking%20Clinic
Recreation Center Recreation%20Center
School School
School District School%20District
Summer Meal Program Summer%20Meal%20Program
Universal Pre-K Universal%20Pre-K
Workforce1 Career Center Workforce1%20Career%20Center
Youth Employment Youth%20Employment

Response Structure

Field Descriptions

  • id – the unique identifier for a Facility record
  • facility_name – the name of a Facility record
  • expiration – the date that the Facility expires. Expiration will occur at 12:00 AM of the date specified.
  • brief_description – a short description of the Facility
  • Note: When requesting a list of all facilities, the facility type (category) will also be included.
20090318-FA993876-13C9-11DE-9981-FA93D1CD8644 Tompkins Square Park 2011-12-31T23:59:59Z Park A small park located in the Alphabet City section of the East Village in Manhattan. [ { "id":"20090318-FA993876-13C9-11DE-9981-FA93D1CD8644", "facility_name":"Tompkins Square Park", "expiration":"2011-12-31T23:59:59Z", "type":"Park", "brief_description":"A small park located in the Alphabet City section of the East Village in Manhattan." } ]

Get Facility

This method retrieves detailed information about the Facility requested. Facilities are specified using the ID of the Facility.

URL

http:///facilities/.

Sample URLs

Inputs

  • facility_id – the Id of the Facility being requested.

Response Structure

Field Descriptions:

  • id – the unique identifier for a Facility record
  • facility_name – the name of a Facility
  • expiration – the date that the Facility expires. Expiration will occur at 12:00 AM of the date specified.
  • type – the type of office, provider, or recreational Facility
  • brief_description – a short description of the Facility
  • description – the detailed description of the Facility
  • features – characteristics of a Facility
  • feature_name – the name of a Facility Feature
  • address – the street address of the Facility
  • additional_address_information – additional information about the Facility’s location
  • borough – the borough of the Facility. Possible values are: Manhattan, Brooklyn, The Bronx, Queens, and Staten Island
  • city – the city the Facility is located in.
  • state – the state the Facility is located in
  • zipcode – the zip code of the Facility
  • displayed_hours – hours of operation for a Facility
  • lat – the latitude of the Facility (this value may only be compatible with NY State Plane coordinate systems)
  • long – the longitude of the Facility (this value may only be compatible with NY State Plane coordinate systems)
  • eligibility_information – requirements for being eligible to use the Facility.
20040329-052C82FA-81F5-11D8-ACEF-DCA5D018311B Mccarren Park 12-31-2099T00:00:00Z Park Brooklyn large park. Brooklyn large park. Basketball Football Playground Soccer Sprinklers Tennis
N/A
Nassau Avenue, Bayard, Leonard and North 12th Streets BROOKLYN BROOKLYN NY 11211 Daily: 6:00 AM - 1:00 AM; unless other hours are posted
[ { "id":"20040329-052C82FA-81F5-11D8-ACEF-DCA5D018311B", "facility_name":"Mccarren Park", "expiration":"12-31-2099T00:00:00Z", "type":"Park", "brief_description":"Brooklyn large park.", "description":"Brooklyn large park.", "features":[ {"feature_name":"Basketball"}, {"feature_name":"Football"}, {"feature_name":"Playground"} , {"feature_name":"Soccer"} , {"feature_name":"Sprinklers"}, {"feature_name":"Tennis"} ], "address":"N/A", "additional_address_information":"Nassau Avenue, Bayard, Leonard and North 12th Streets", "borough":"BROOKLYN", "city":"BROOKLYN", "state":"NY", "zipcode":"11211", "displayed_hours":"Daily: 6:00 AM - 1:00 AM; unless other hours are posted", "lat":"", "long":"", "eligibility_information":"" } ]

Frequently Asked Questions

Frequently Asked Questions (FAQ) are questions (with their corresponding answers) that are posted as part of 311 online.

The FAQ functionality consists of two methods. The first method, “Get Frequently Asked Questions List”, retrieves a list of FAQs when invoked. The second method, “Get Frequently Asked Question”, retrieves detailed information about a specific FAQ when invoked.

Get Frequently Asked Questions List

This method retrieves a list of links to all FAQs and a brief description of each question. This method takes a category or a type as an optional input. If a category is provided, the list of Services returned will be restricted such that only FAQs which belong to that category will be included in the response.

URL

http:///web_faqs/.

Sample URLs

Inputs

  • category (/type) – a category or type for a FAQ. If a category is supplied then the list of FAQs returned will be restricted to FAQs belonging to that category. The following categories are supported:
Category URL Encoded Value
Transportation, Streets, and Sidewalks Transportation%2C%20Streets%2C%20and%20Sidewalks
Environment and Sanitation Environment%20and%20Sanitation
Property, Buildings, and Homes Property%2C%20Buildings%2C%20and%20Homes
Education and Employment Education%20and%20Employment
Business and Finance Business%20and%20Finance
Social Services Social%20Services
Health and Medicine Health%20and%20Medicine
Public Safety and Law Public%20Safety%20and%20Law
Government and Civil Services Government%20and%20Civil%20Services

The following types are supported:

Type URL Encoded Value Description
All FAQs all Returns a list of all available FAQs
Top FAQs web FAQs curated by the 311 Content Team to be promoted as “Top FAQs”. Please note that the URL path for this method is currently inconsistent with the rest of the FAQ methods. Use http:///faqs/web. until further notice.

Response Structure

Field Descriptions

  • id – the unique identifier of the FAQ record
  • question – name of the FAQ record
  • expiration – the date the FAQ record expires. Expiration will occur at 12:00 AM of the date specified.
20120917-8BA27FD8-00DB-11E2-AC9C-EF5AFBC474DE Can I smoke in the park? 2011-12-31T23:59:59Z [ { "id":"20120917-8BA27FD8-00DB-11E2-AC9C-EF5AFBC474DE", "question":"Can I smoke in the park?", "expiration":"2011-12-31T23:59:59Z", } ]

Get FAQ

This method retrieves detailed information about the FAQ requested. FAQs are specified using the Id of the FAQ.

URL

http:///web_faqs/.

Sample URLs

Inputs

  • faq_id – the Id of the FAQ record being requested.

Response Structure

Field Descriptions

  • id – the unique identifier of the FAQ record
  • question – the question / name of the FAQ record
  • expiration – the date the FAQ expires. Expiration will occur at 12:00 AM of the date specified.
  • categories – a list of taxonomy categories that the FAQ belongs to
  • url – the URL that points to the FAQ on 311 Online
  • answer – the response to the question
  • answer_html – the response to the question in encoded HTML. This is typically used to provide links to additional relevant content outside of the 311 inquiry API.
  • services – a list of services which are related to this FAQ. Developers should check the nested service expiration date to ensure the each returned service is currently valid
20120917-8BA27FD8-00DB-11E2-AC9C-EF5AFBC474DE Can I smoke in the park? 12-31-2099T00:00:00Z http://www.nyc.gov/apps/311/allFaqs.htm?requestType=recentFaq&faqId=20120917-8BA27FD8-00DB-11E2-AC9C-EF5AFBC474DE No, smoking is not allowed in parks, playgrounds, beaches, boardwalks, pools, golf courses, sports stadium grounds, or pedestrian plazas. If you break the law, you could get a $50 ticket. No, smoking is not allowed in parks, playgrounds, beaches, boardwalks, pools, golf courses, sports stadium grounds, or pedestrian plazas. If you break the law, you could get a $50 ticket. Culture and Recreation 20040330-DFA1E1B0-82B2-11D8-AE86-DCA5D018311B Find a Park 12-31-2099T00:00:00Z 20040923-BC872322-0DA7-11D9-8816-831DC6174F8A Violation of Park Rules 12-31-2099T00:00:00Z [{ "id":"20120917-8BA27FD8-00DB-11E2-AC9C-EF5AFBC474DE", "question":"Can I smoke in the park?", "expiration":"12-31-2099T00:00:00Z", "url":"http://www.nyc.gov/apps/311/allFaqs.htm?requestType=recentFaq&faqId=20120917-8BA27FD8-00DB-11E2-AC9C-EF5AFBC474DE", "answer":"No, smoking is not allowed in parks, playgrounds, beaches, boardwalks, pools, golf courses, sports stadium grounds, or pedestrian plazas. If you break the law, you could get a $50 ticket.", "answer_html":"No, <a href=\\\"http:\\\/\\\/www.nycgovparks.org\\\/sub_about\\\/smoke_free_parks_and_beaches.html\\\">smoking is not allowed<\\\/a> in parks, playgrounds, beaches, boardwalks, pools, golf courses, sports stadium grounds, or pedestrian plazas. If you break the law, you could get a $50 ticket.", "categories":[ {"category_name":"Culture and Recreation"} ], "services":[ { "id":"20040330-DFA1E1B0-82B2-11D8-AE86-DCA5D018311B", "service_name":"Find a Park", "expiration":"12-31-2099T00:00:00Z" }, { "id":"20040923-BC872322-0DA7-11D9-8816-831DC6174F8A", "service_name":"Violation of Park Rules", "expiration":"12-31-2099T00:00:00Z" } ] }]

311 Today

The 311 Today feed provides daily status messages regarding Public Schools, Alternate Side Parking, and Garbage/Recycling pick up. Important City announcements based on current events may also be provided through this feed.

311 Today feed is implemented in RSS format. There is no parameter required when the feed is requested.

311 Today Feed

This method retrieves an RSS feed that contains a total of 39 days of 311 Today data (the current day, plus 7 days in the past, and 31 days in the future). No parameter is required as an input. Two extensions modules are used on top of the default RSS format: Content (content:encoded) and Dublic Core (dc:coverage).

URL

http:///311TodayContent.rss

Sample URLs

Inputs

N/A

Response Structure

Field Descriptions

Root level

  • rss – the beginning of the RSS feed
  • channel – the beginning of 311 Today RSS feed. There will only be 1 channel for this feed.
  • title – name of the feed. It will always be NYC 311 Today RSS feed
  • link – link back to the 311 Online homepage
  • description – description of the feed

Item level

  • item – tag that wraps around the date’s content
  • title – the title for the date’s content
  • pubDate – publishing date for this story. Note that this is not the date for the content. This is the date the information is being pushed out.
  • guid – unique ID for the date’s content.
  • – HTML code wrapped for the detail of the content around the CDATA tag. This data is expected to rendered as HTML code.
  • dc:coverage – describes the event date of the content. It is in yyyy-MM-dd format.
NYC 311 Today RSS feed http://www.nyc.gov/apps/311/ NYC 311 Today NYC 311 Today for Friday, May 20, 2011 Fri, 27 May 2011 17:34:48 GMT 20110520 <![CDATA[

Public schools are open.
Alternate side parking is in effect.
Garbage/Recycling pick-up is suspended.Edited1

This was the status at the end of the day. It does not reflect earlier updates.

]]>
2011-05-20
NYC 311 Today for Saturday, May 21, 2011 Fri, 27 May 2011 17:34:48 GMT 20110521 <![CDATA[P>This was the status at the end of the day. It does not reflect earlier updates.]]> 2011-05-21 ... ...